Turnover Cost: Customer Service Representatives, Arizona

Verified cost of employee turnover for the selected Customer Service Representatives population in Arizona, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Arizona, United States

$23,800 – $95,100estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $47,550 for Customer Service Representatives in Arizona, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Arizona, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Home Health and Personal Care Aides

What this means

Arizona customer service representatives have an annual mean wage of $47,550 according to the Bureau of Labor Statistics. The estimated cost of replacing one employee falls between $23,800 and $95,100 when using the SHRM model (50% to 200% of salary). Real figures depend on local hiring conditions, training length, and productivity gaps.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Arizona, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$47,550$84,280

Related benchmarks

BenchmarkAccountants and Auditors, Arizona, United StatesEstimated cost of turnover: $88,400 (2025-may).BenchmarkAssemblers and Fabricators, Arizona, United StatesEstimated cost of turnover: $46,410 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Arizona, United StatesEstimated cost of turnover: $55,680 (2025-may).BenchmarkComputer Network Architects, Arizona, United StatesEstimated cost of turnover: $131,420 (2025-may).