Turnover Cost: Customer Service Representatives, California

Verified cost of employee turnover for the selected Customer Service Representatives population in California, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · California, United States

$27,300 – $109,300estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $54,640 for Customer Service Representatives in California, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in California, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Home Health and Personal Care Aides

What this means

A customer service representative in California carries an annual mean wage of $54,640 according to the Bureau of Labor Statistics. Replacement costs range from $27,300 to $109,300 based on SHRM's 50% to 200% replacement multiplier applied to that wage. The final number shifts with time-to-hire and the learning curve each organization faces.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in California, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$54,640$104,696

Related benchmarks

BenchmarkAccountants and Auditors, California, United StatesEstimated cost of turnover: $103,760 (2025-may).BenchmarkAssemblers and Fabricators, California, United StatesEstimated cost of turnover: $51,060 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, California, United StatesEstimated cost of turnover: $65,470 (2025-may).BenchmarkComputer Network Architects, California, United StatesEstimated cost of turnover: $161,350 (2025-may).