Turnover Cost: Customer Service Representatives, Delaware

Verified cost of employee turnover for the selected Customer Service Representatives population in Delaware, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Delaware, United States

$25,900 – $103,400estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $51,700 for Customer Service Representatives in Delaware, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Delaware, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 31 industries.

  • Computer and Information Systems Managers
  • Heavy and Tractor-Trailer Truck Drivers
  • Customer Service Representatives
  • Secretaries and Administrative Assistants
  • Home Health and Personal Care Aides

What this means

Delaware sets the annual mean wage for customer service representatives at $51,700 according to the Bureau of Labor Statistics. Based on SHRM's 50% to 200% replacement-cost model, losing a representative would carry an estimated cost of $25,900 to $103,400. The true cost factors in time to fill, training, and the productivity loss during transition.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Delaware, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$51,700$86,199

Related benchmarks

BenchmarkAccountants and Auditors, Delaware, United StatesEstimated cost of turnover: $97,930 (2025-may).BenchmarkAssemblers and Fabricators, Delaware, United StatesEstimated cost of turnover: $44,430 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Delaware, United StatesEstimated cost of turnover: $58,500 (2025-may).BenchmarkComputer Network Architects, Delaware, United StatesEstimated cost of turnover: $143,630 (2025-may).