Turnover Cost: Customer Service Representatives, Georgia

Verified cost of employee turnover for the selected Customer Service Representatives population in Georgia, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Georgia, United States

$21,500 – $85,900estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $42,940 for Customer Service Representatives in Georgia, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Georgia, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Waiters and Waitresses

What this means

A customer service representative in Georgia has an annual mean wage of $42,940 according to the Bureau of Labor Statistics. The estimated cost to replace one employee ranges from $21,500 to $85,900 when applying SHRM's 50% to 200% multiplier to that wage. This is a planning benchmark; the real number depends on market conditions and internal process speed.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Georgia, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$42,940$83,454

Related benchmarks

BenchmarkAccountants and Auditors, Georgia, United StatesEstimated cost of turnover: $93,640 (2025-may).BenchmarkAssemblers and Fabricators, Georgia, United StatesEstimated cost of turnover: $40,670 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Georgia, United StatesEstimated cost of turnover: $56,600 (2025-may).BenchmarkComputer Network Architects, Georgia, United StatesEstimated cost of turnover: $129,370 (2025-may).