Turnover Cost: Customer Service Representatives, Hawaii

Verified cost of employee turnover for the selected Customer Service Representatives population in Hawaii, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Hawaii, United States

$23,600 – $94,300estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $47,130 for Customer Service Representatives in Hawaii, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Hawaii, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Restaurant Cooks
  • Home Health and Personal Care Aides

What this means

Customer service representatives in Hawaii earn an annual mean wage of $47,130 per the Bureau of Labor Statistics. Replacement costs for these positions fall between $23,600 and $94,300 based on the SHRM framework (50% to 200% of salary). The range reflects uncertainty; your organization's actual cost will hinge on time-to-fill and ramp-up duration.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Hawaii, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$47,130$86,052

Related benchmarks

BenchmarkAccountants and Auditors, Hawaii, United StatesEstimated cost of turnover: $79,300 (2025-may).BenchmarkAssemblers and Fabricators, Hawaii, United StatesEstimated cost of turnover: $55,230 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Hawaii, United StatesEstimated cost of turnover: $56,180 (2025-may).BenchmarkComputer Network Architects, Hawaii, United StatesEstimated cost of turnover: $118,260 (2025-may).