Turnover Cost: Customer Service Representatives, Iowa (2025)

Verified cost of employee turnover for the selected Customer Service Representatives population in Iowa, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Iowa, United States

$23,900 – $95,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $47,740 for Customer Service Representatives in Iowa, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Iowa, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Assemblers and Fabricators
  • Customer Service Representatives
  • Secretaries and Administrative Assistants
  • Waiters and Waitresses

What this means

The Bureau of Labor Statistics reports that customer service representatives in Iowa earn an annual mean wage of $47,740. Replacing one costs an estimated $23,900 to $95,500, based on applying SHRM's 50% to 200% salary multiple. Adjust this range downward or upward based on your actual hiring timeline, training duration, and productivity-gap costs.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Iowa, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$47,740$75,472

Related benchmarks

BenchmarkAccountants and Auditors, Iowa, United StatesEstimated cost of turnover: $83,640 (2025-may).BenchmarkAssemblers and Fabricators, Iowa, United StatesEstimated cost of turnover: $48,210 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Iowa, United StatesEstimated cost of turnover: $55,310 (2025-may).BenchmarkComputer Network Architects, Iowa, United StatesEstimated cost of turnover: $109,740 (2025-may).