Turnover Cost: Customer Service Representatives, Illinois

Verified cost of employee turnover for the selected Customer Service Representatives population in Illinois, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Illinois, United States

$24,500 – $97,900estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $48,950 for Customer Service Representatives in Illinois, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Illinois, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Waiters and Waitresses

What this means

Illinois customer service representatives earn an annual mean wage of $48,950 according to the Bureau of Labor Statistics. That translates to a replacement cost of $24,500 to $97,900 using SHRM's 50% to 200% salary multiple. The gap between the low and high estimate reflects variation in hiring speed and training depth.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Illinois, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$48,950$86,267

Related benchmarks

BenchmarkAccountants and Auditors, Illinois, United StatesEstimated cost of turnover: $88,910 (2025-may).BenchmarkAssemblers and Fabricators, Illinois, United StatesEstimated cost of turnover: $46,180 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Illinois, United StatesEstimated cost of turnover: $56,680 (2025-may).BenchmarkComputer Network Architects, Illinois, United StatesEstimated cost of turnover: $138,530 (2025-may).