Turnover Cost: Customer Service Representatives, Indiana

Verified cost of employee turnover for the selected Customer Service Representatives population in Indiana, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Indiana, United States

$22,700 – $90,700estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $45,360 for Customer Service Representatives in Indiana, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Indiana, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Assemblers and Fabricators
  • Customer Service Representatives
  • Secretaries and Administrative Assistants
  • Waiters and Waitresses

What this means

In Indiana, this occupation carries an annual mean wage of $45,360, per the Bureau of Labor Statistics. Backfill costs run $22,700 to $90,700, derived from the Gallup-cited 50% to 200% replacement multiple. Employers in tight labor markets or with slow onboarding cycles will land closer to the higher end.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Indiana, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$45,360$77,785

Related benchmarks

BenchmarkAccountants and Auditors, Indiana, United StatesEstimated cost of turnover: $84,000 (2025-may).BenchmarkAssemblers and Fabricators, Indiana, United StatesEstimated cost of turnover: $48,160 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Indiana, United StatesEstimated cost of turnover: $53,710 (2025-may).BenchmarkComputer Network Architects, Indiana, United StatesEstimated cost of turnover: $123,940 (2025-may).