Turnover Cost: Customer Service Representatives, Kansas

Verified cost of employee turnover for the selected Customer Service Representatives population in Kansas, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Kansas, United States

$21,600 – $86,200estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $43,100 for Customer Service Representatives in Kansas, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Kansas, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Home Health and Personal Care Aides

What this means

Kansas compensation for customer service representatives sits at an annual mean wage of $43,100 according to the Bureau of Labor Statistics. Replacing a departing worker costs an estimated $21,600 to $86,200 using the Gallup 50% to 200% salary multiple. Actual figures swing based on regional hiring pace and your own training timeline.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Kansas, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$43,100$76,403

Related benchmarks

BenchmarkAccountants and Auditors, Kansas, United StatesEstimated cost of turnover: $86,130 (2025-may).BenchmarkAssemblers and Fabricators, Kansas, United StatesEstimated cost of turnover: $46,690 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Kansas, United StatesEstimated cost of turnover: $52,760 (2025-may).BenchmarkComputer Network Architects, Kansas, United StatesEstimated cost of turnover: $105,830 (2025-may).