Turnover Cost: Customer Service Representatives, Kentucky

Verified cost of employee turnover for the selected Customer Service Representatives population in Kentucky, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Kentucky, United States

$21,200 – $84,900estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $42,440 for Customer Service Representatives in Kentucky, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Kentucky, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Retail Salespersons

What this means

In Kentucky, this occupation carries an annual mean wage of $42,440, per the Bureau of Labor Statistics. Replacement costs run $21,200 to $84,900 using SHRM's 50% to 200% salary multiple. Your actual expense depends on hiring speed and onboarding duration.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Kentucky, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$42,440$74,981

Related benchmarks

BenchmarkAccountants and Auditors, Kentucky, United StatesEstimated cost of turnover: $80,790 (2025-may).BenchmarkAssemblers and Fabricators, Kentucky, United StatesEstimated cost of turnover: $49,440 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Kentucky, United StatesEstimated cost of turnover: $47,990 (2025-may).BenchmarkComputer Network Architects, Kentucky, United StatesEstimated cost of turnover: $110,120 (2025-may).