Turnover Cost: Customer Service Representatives, Maine

Verified cost of employee turnover for the selected Customer Service Representatives population in Maine, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Maine, United States

$24,200 – $96,600estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $48,300 for Customer Service Representatives in Maine, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Maine, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Retail Salespersons

What this means

Maine's compensation for this occupation is an annual mean wage of $48,300 according to the Bureau of Labor Statistics. The cost to replace a departing representative falls between $24,200 and $96,600, using SHRM's 50% to 200% salary multiple. Adjust downward if you have efficient hiring processes or a strong pipeline; adjust upward for scarce talent or lengthy onboarding.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Maine, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$48,300$79,115

Related benchmarks

BenchmarkAccountants and Auditors, Maine, United StatesEstimated cost of turnover: $84,880 (2025-may).BenchmarkAssemblers and Fabricators, Maine, United StatesEstimated cost of turnover: $48,060 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Maine, United StatesEstimated cost of turnover: $55,200 (2025-may).BenchmarkComputer Network Architects, Maine, United StatesEstimated cost of turnover: $115,030 (2025-may).