Turnover Cost: Customer Service Representatives, Michigan

Verified cost of employee turnover for the selected Customer Service Representatives population in Michigan, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Michigan, United States

$22,900 – $91,700estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $45,870 for Customer Service Representatives in Michigan, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Michigan, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Waiters and Waitresses
  • Home Health and Personal Care Aides

What this means

Michigan posts an annual mean wage of $45,870 for this role, per the Bureau of Labor Statistics. Replacement costs run $22,900 to $91,700 using Gallup's 50% to 200% salary multiple. Factor in your own time-to-hire and training duration to land on a realistic figure for planning.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Michigan, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$45,870$79,512

Related benchmarks

BenchmarkAccountants and Auditors, Michigan, United StatesEstimated cost of turnover: $86,990 (2025-may).BenchmarkAssemblers and Fabricators, Michigan, United StatesEstimated cost of turnover: $51,360 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Michigan, United StatesEstimated cost of turnover: $56,490 (2025-may).BenchmarkComputer Network Architects, Michigan, United StatesEstimated cost of turnover: $118,490 (2025-may).