Turnover Cost: Customer Service Representatives, Minnesota

Verified cost of employee turnover for the selected Customer Service Representatives population in Minnesota, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Minnesota, United States

$25,900 – $103,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $51,750 for Customer Service Representatives in Minnesota, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Minnesota, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Waiters and Waitresses

What this means

In May 2025, the Bureau of Labor Statistics recorded an annual mean wage of $51,750 for customer service representatives in Minnesota. Replacing an employee in this role costs an organization an estimated $25,900 to $103,500 when applying SHRM's 50% to 200% replacement-cost multiple to that wage. Actual costs depend on time to fill, how quickly the new hire becomes productive, and lost productivity during the vacancy.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Minnesota, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$51,750$86,308

Related benchmarks

BenchmarkAccountants and Auditors, Minnesota, United StatesEstimated cost of turnover: $94,060 (2025-may).BenchmarkAssemblers and Fabricators, Minnesota, United StatesEstimated cost of turnover: $48,260 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Minnesota, United StatesEstimated cost of turnover: $59,300 (2025-may).BenchmarkComputer Network Architects, Minnesota, United StatesEstimated cost of turnover: $133,830 (2025-may).