Turnover Cost: Customer Service Representatives, Missouri

Verified cost of employee turnover for the selected Customer Service Representatives population in Missouri, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Missouri, United States

$23,200 – $92,900estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $46,470 for Customer Service Representatives in Missouri, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Missouri, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Assemblers and Fabricators
  • Customer Service Representatives
  • Secretaries and Administrative Assistants
  • Home Health and Personal Care Aides

What this means

The Bureau of Labor Statistics puts the annual mean wage for customer service representatives in Missouri at $46,470. Replacing one of these employees costs between $23,200 and $92,900, based on SHRM research showing replacement costs of 50% to 200% of annual salary. The actual cost depends on hiring duration, training time, and productivity gaps during transition.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Missouri, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$46,470$75,771

Related benchmarks

BenchmarkAccountants and Auditors, Missouri, United StatesEstimated cost of turnover: $83,180 (2025-may).BenchmarkAssemblers and Fabricators, Missouri, United StatesEstimated cost of turnover: $49,650 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Missouri, United StatesEstimated cost of turnover: $53,950 (2025-may).BenchmarkComputer Network Architects, Missouri, United StatesEstimated cost of turnover: $111,160 (2025-may).