Turnover Cost: Customer Service Representatives, Mississippi

Verified cost of employee turnover for the selected Customer Service Representatives population in Mississippi, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Mississippi, United States

$19,400 – $77,600estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $38,820 for Customer Service Representatives in Mississippi, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Mississippi, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Waiters and Waitresses

What this means

In Mississippi, the annual mean wage for customer service representatives is $38,820 according to BLS data. The estimated cost to replace one is $19,400 to $77,600 when calculated using the 50% to 200% replacement-cost multiple from Gallup research. What you'll actually spend depends on hiring speed and lost output.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Mississippi, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$38,820$66,966

Related benchmarks

BenchmarkAccountants and Auditors, Mississippi, United StatesEstimated cost of turnover: $77,680 (2025-may).BenchmarkAssemblers and Fabricators, Mississippi, United StatesEstimated cost of turnover: $43,870 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Mississippi, United StatesEstimated cost of turnover: $45,650 (2025-may).BenchmarkComputer Network Architects, Mississippi, United StatesEstimated cost of turnover: $104,060 (2025-may).