Turnover Cost: Customer Service Representatives, Montana

Verified cost of employee turnover for the selected Customer Service Representatives population in Montana, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Montana, United States

$23,500 – $94,000estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $47,000 for Customer Service Representatives in Montana, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Montana, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Elementary School Teachers
  • Customer Service Representatives
  • Medical Assistants
  • Waiters and Waitresses

What this means

In Montana, customer service representatives average an annual mean wage of $47,000 per the Bureau of Labor Statistics. Replacing a departing representative runs somewhere between $23,500 and $94,000, based on SHRM's 50% to 200% replacement-cost framework. Actual expenses vary depending on how long recruiting takes, the length of your training program, and the time before full productivity returns.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Montana, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$47,000$76,062

Related benchmarks

BenchmarkAccountants and Auditors, Montana, United StatesEstimated cost of turnover: $82,750 (2025-may).BenchmarkAssemblers and Fabricators, Montana, United StatesEstimated cost of turnover: $45,150 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Montana, United StatesEstimated cost of turnover: $59,310 (2025-may).BenchmarkComputer Network Architects, Montana, United StatesEstimated cost of turnover: $111,320 (2025-may).