Turnover Cost: Customer Service Representatives, North Dakota

Verified cost of employee turnover for the selected Customer Service Representatives population in North Dakota, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · North Dakota, United States

$23,800 – $95,300estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $47,640 for Customer Service Representatives in North Dakota, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in North Dakota, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Assemblers and Fabricators
  • Customer Service Representatives
  • Secretaries and Administrative Assistants
  • Waiters and Waitresses

What this means

According to BLS figures, the annual mean wage for a customer service representative in North Dakota is $47,640. The replacement-cost estimate sits between $23,800 and $95,300 when you apply the 50% to 200% multiple cited by SHRM. What you'll actually spend depends on recruitment speed, onboarding duration, and how quickly the new hire reaches full efficiency.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in North Dakota, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$47,640$75,814

Related benchmarks

BenchmarkAccountants and Auditors, North Dakota, United StatesEstimated cost of turnover: $80,090 (2025-may).BenchmarkAssemblers and Fabricators, North Dakota, United StatesEstimated cost of turnover: $50,220 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, North Dakota, United StatesEstimated cost of turnover: $58,000 (2025-may).BenchmarkComputer Network Architects, North Dakota, United StatesEstimated cost of turnover: $112,630 (2025-may).