Turnover Cost: Customer Service Representatives, New Jersey

Verified cost of employee turnover for the selected Customer Service Representatives population in New Jersey, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · New Jersey, United States

$25,500 – $102,100estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $51,030 for Customer Service Representatives in New Jersey, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in New Jersey, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Waiters and Waitresses
  • Home Health and Personal Care Aides

What this means

New Jersey's BLS data show an annual mean wage of $51,030 for customer service representatives. Replacement cost for a departing employee in this role is estimated at $25,500 to $102,100, based on applying the 50% to 200% multiple from SHRM to that wage. The true cost in your organization will shift based on your hiring speed, training requirements, and the productivity hit during transition.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in New Jersey, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$51,030$97,203

Related benchmarks

BenchmarkAccountants and Auditors, New Jersey, United StatesEstimated cost of turnover: $110,590 (2025-may).BenchmarkAssemblers and Fabricators, New Jersey, United StatesEstimated cost of turnover: $40,970 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, New Jersey, United StatesEstimated cost of turnover: $58,830 (2025-may).BenchmarkComputer Network Architects, New Jersey, United StatesEstimated cost of turnover: $159,330 (2025-may).