Turnover Cost: Customer Service Representatives, Nevada

Verified cost of employee turnover for the selected Customer Service Representatives population in Nevada, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Nevada, United States

$21,400 – $85,400estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $42,720 for Customer Service Representatives in Nevada, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Nevada, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Restaurant Cooks
  • Home Health and Personal Care Aides

What this means

For customer service work in Nevada, BLS data show an annual mean wage of $42,720. Estimated replacement cost for a departing representative is $21,400 to $85,400 when you apply the 50% to 200% multiple from SHRM research to that salary. The estimate is a starting point; real costs vary with hiring duration, the scope of your onboarding program, and the productivity gap.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Nevada, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$42,720$84,147

Related benchmarks

BenchmarkAccountants and Auditors, Nevada, United StatesEstimated cost of turnover: $89,310 (2025-may).BenchmarkAssemblers and Fabricators, Nevada, United StatesEstimated cost of turnover: $50,920 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Nevada, United StatesEstimated cost of turnover: $56,090 (2025-may).BenchmarkComputer Network Architects, Nevada, United StatesEstimated cost of turnover: $132,760 (2025-may).