Turnover Cost: Customer Service Representatives, New York

Verified cost of employee turnover for the selected Customer Service Representatives population in New York, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · New York, United States

$26,400 – $105,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $52,740 for Customer Service Representatives in New York, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in New York, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Waiters and Waitresses
  • Customer Service Representatives
  • Secretaries and Administrative Assistants
  • Home Health and Personal Care Aides

What this means

Across New York, customer service representatives earn an annual mean wage of $52,740 per Bureau of Labor Statistics data. When someone leaves, the estimated replacement cost is $26,400 to $105,500, calculated by applying Gallup's 50% to 200% replacement-cost framework to that wage. Your organization's actual cost will depend on recruitment pace, training time, and how long it takes for a new hire to reach full output.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in New York, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$52,740$98,119

Related benchmarks

BenchmarkAccountants and Auditors, New York, United StatesEstimated cost of turnover: $114,070 (2025-may).BenchmarkAssemblers and Fabricators, New York, United StatesEstimated cost of turnover: $46,600 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, New York, United StatesEstimated cost of turnover: $59,110 (2025-may).BenchmarkComputer Network Architects, New York, United StatesEstimated cost of turnover: $147,700 (2025-may).