Turnover Cost: Customer Service Representatives, Ohio (2025)

Verified cost of employee turnover for the selected Customer Service Representatives population in Ohio, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Ohio, United States

$23,400 – $93,700estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $46,870 for Customer Service Representatives in Ohio, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Ohio, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Assemblers and Fabricators
  • Customer Service Representatives
  • Medical Assistants
  • Home Health and Personal Care Aides

What this means

According to the Bureau of Labor Statistics, Ohio's customer service representatives earn an annual mean wage of $46,870. The estimated replacement cost ranges from $23,400 to $93,700, derived by applying SHRM's 50% to 200% replacement-cost multiple to that annual salary. That range is an estimate for planning purposes; what you'll actually spend hinges on your hiring timeline, training investment, and the productivity loss during the hiring gap.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Ohio, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$46,870$81,132

Related benchmarks

BenchmarkAccountants and Auditors, Ohio, United StatesEstimated cost of turnover: $88,280 (2025-may).BenchmarkAssemblers and Fabricators, Ohio, United StatesEstimated cost of turnover: $47,050 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Ohio, United StatesEstimated cost of turnover: $54,590 (2025-may).BenchmarkComputer Network Architects, Ohio, United StatesEstimated cost of turnover: $133,060 (2025-may).