Turnover Cost: Customer Service Representatives, Oklahoma

Verified cost of employee turnover for the selected Customer Service Representatives population in Oklahoma, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Oklahoma, United States

$20,900 – $83,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $41,740 for Customer Service Representatives in Oklahoma, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Oklahoma, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Assemblers and Fabricators
  • Customer Service Representatives
  • Secretaries and Administrative Assistants
  • Waiters and Waitresses

What this means

In Oklahoma, customer service representatives earn an annual mean wage of $41,740 according to the Bureau of Labor Statistics (May 2025). The estimated replacement cost is $20,900 to $83,500 when you apply SHRM's 50% to 200% range to that wage. Your organization's actual cost depends on time-to-fill, how long new hires take to reach full productivity, and any work left undone.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Oklahoma, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$41,740$74,288

Related benchmarks

BenchmarkAccountants and Auditors, Oklahoma, United StatesEstimated cost of turnover: $91,350 (2025-may).BenchmarkAssemblers and Fabricators, Oklahoma, United StatesEstimated cost of turnover: $42,370 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Oklahoma, United StatesEstimated cost of turnover: $52,080 (2025-may).BenchmarkComputer Network Architects, Oklahoma, United StatesEstimated cost of turnover: $115,160 (2025-may).