Turnover Cost: Customer Service Representatives, Pennsylvania

Verified cost of employee turnover for the selected Customer Service Representatives population in Pennsylvania, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Pennsylvania, United States

$23,100 – $92,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $46,260 for Customer Service Representatives in Pennsylvania, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Pennsylvania, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Home Health and Personal Care Aides

What this means

$46,260 is Pennsylvania's annual mean wage for Customer Service Representatives (Bureau of Labor Statistics, May 2025). Use SHRM's 50% to 200% replacement-cost multiple and you get an estimated $23,100 to $92,500. That's a planning range; your real cost shifts based on vacancy duration, how long a new hire takes to reach full productivity, and the work that piles up.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Pennsylvania, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$46,260$80,393

Related benchmarks

BenchmarkAccountants and Auditors, Pennsylvania, United StatesEstimated cost of turnover: $86,070 (2025-may).BenchmarkAssemblers and Fabricators, Pennsylvania, United StatesEstimated cost of turnover: $45,130 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Pennsylvania, United StatesEstimated cost of turnover: $54,340 (2025-may).BenchmarkComputer Network Architects, Pennsylvania, United StatesEstimated cost of turnover: $136,290 (2025-may).