Turnover Cost: Customer Service Representatives, Rhode Island

Verified cost of employee turnover for the selected Customer Service Representatives population in Rhode Island, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Rhode Island, United States

$24,900 – $99,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $49,730 for Customer Service Representatives in Rhode Island, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Rhode Island, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Retail Salespersons

What this means

Rhode Island's customer service representatives earn an annual mean wage of $49,730 according to the Bureau of Labor Statistics. That wage, multiplied by SHRM's 50% to 200% replacement-cost range, gives an estimated $24,900 to $99,500 per departure. The actual figure depends on vacancy duration, onboarding speed, and how much work is delayed or lost.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Rhode Island, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$49,730$88,206

Related benchmarks

BenchmarkAccountants and Auditors, Rhode Island, United StatesEstimated cost of turnover: $99,880 (2025-may).BenchmarkAssemblers and Fabricators, Rhode Island, United StatesEstimated cost of turnover: $43,420 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Rhode Island, United StatesEstimated cost of turnover: $54,310 (2025-may).BenchmarkComputer Network Architects, Rhode Island, United StatesEstimated cost of turnover: $131,220 (2025-may).