Turnover Cost: Customer Service Representatives, South Carolina

Verified cost of employee turnover for the selected Customer Service Representatives population in South Carolina, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · South Carolina, United States

$21,200 – $84,800estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $42,390 for Customer Service Representatives in South Carolina, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in South Carolina, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Waiters and Waitresses

What this means

South Carolina's annual mean wage for Customer Service Representatives is $42,390 (Bureau of Labor Statistics, May 2025). Using SHRM's 50% to 200% multiple, the replacement-cost estimate is $21,200 to $84,800. Your organization's actual cost depends on hiring speed, onboarding duration, and how much work is deferred.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in South Carolina, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$42,390$79,075

Related benchmarks

BenchmarkAccountants and Auditors, South Carolina, United StatesEstimated cost of turnover: $85,390 (2025-may).BenchmarkAssemblers and Fabricators, South Carolina, United StatesEstimated cost of turnover: $47,940 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, South Carolina, United StatesEstimated cost of turnover: $52,420 (2025-may).BenchmarkComputer Network Architects, South Carolina, United StatesEstimated cost of turnover: $136,370 (2025-may).