Turnover Cost: Customer Service Representatives, Tennessee

Verified cost of employee turnover for the selected Customer Service Representatives population in Tennessee, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Tennessee, United States

$22,200 – $88,600estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $44,300 for Customer Service Representatives in Tennessee, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Tennessee, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Waiters and Waitresses

What this means

When a Customer Service Representative in Tennessee leaves, the replacement cost isn't just the $44,300 annual mean wage. Using SHRM's 50% to 200% multiple, the estimate is $22,200 to $88,600. That range shifts based on vacancy duration, onboarding speed, and lost productivity.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Tennessee, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$44,300$77,144

Related benchmarks

BenchmarkAccountants and Auditors, Tennessee, United StatesEstimated cost of turnover: $82,260 (2025-may).BenchmarkAssemblers and Fabricators, Tennessee, United StatesEstimated cost of turnover: $48,410 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Tennessee, United StatesEstimated cost of turnover: $54,590 (2025-may).BenchmarkComputer Network Architects, Tennessee, United StatesEstimated cost of turnover: $127,270 (2025-may).