Turnover Cost: Customer Service Representatives, Utah (2025)

Verified cost of employee turnover for the selected Customer Service Representatives population in Utah, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Utah, United States

$22,300 – $89,100estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $44,570 for Customer Service Representatives in Utah, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Utah, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Nursing Assistants
  • Retail Salespersons

What this means

Losing a Customer Service Representative in Utah means accounting for the $44,570 annual mean wage plus replacement costs. SHRM's 50% to 200% multiple produces an estimated $22,300 to $89,100. Your actual expense depends on vacancy duration, how long new hires need to reach full productivity, and the work that doesn't get done.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Utah, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$44,570$82,038

Related benchmarks

BenchmarkAccountants and Auditors, Utah, United StatesEstimated cost of turnover: $87,700 (2025-may).BenchmarkAssemblers and Fabricators, Utah, United StatesEstimated cost of turnover: $45,740 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Utah, United StatesEstimated cost of turnover: $51,690 (2025-may).BenchmarkComputer Network Architects, Utah, United StatesEstimated cost of turnover: $127,970 (2025-may).