Turnover Cost: Customer Service Representatives, Virginia

Verified cost of employee turnover for the selected Customer Service Representatives population in Virginia, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Virginia, United States

$22,500 – $89,900estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $44,960 for Customer Service Representatives in Virginia, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Virginia, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Assemblers and Fabricators
  • Customer Service Representatives
  • Medical Assistants
  • Home Health and Personal Care Aides

What this means

Virginia's annual mean wage for Customer Service Representatives stands at $44,960 (Bureau of Labor Statistics, May 2025). The estimated replacement cost using SHRM's 50% to 200% multiple is $22,500 to $89,900. Where your actual cost falls depends on time-to-fill, how quickly a new hire reaches full effectiveness, and any work delayed.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Virginia, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$44,960$90,036

Related benchmarks

BenchmarkAccountants and Auditors, Virginia, United StatesEstimated cost of turnover: $100,660 (2025-may).BenchmarkAssemblers and Fabricators, Virginia, United StatesEstimated cost of turnover: $45,490 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Virginia, United StatesEstimated cost of turnover: $61,600 (2025-may).BenchmarkComputer Network Architects, Virginia, United StatesEstimated cost of turnover: $147,660 (2025-may).