Turnover Cost: Customer Service Representatives, Wisconsin

Verified cost of employee turnover for the selected Customer Service Representatives population in Wisconsin, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Wisconsin, United States

$24,400 – $97,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $48,770 for Customer Service Representatives in Wisconsin, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Wisconsin, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Waiters and Waitresses

What this means

Wisconsin customer service representatives earn an annual mean wage of $48,770, according to the U.S. Bureau of Labor Statistics (May 2025 data). Replacing one of them costs between $24,400 and $97,500 when you apply SHRM's estimate of 50 to 200% of annual salary. Actual costs vary based on how long positions sit vacant, how quickly new hires reach productivity, and the impact on service delivery.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Wisconsin, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$48,770$81,266

Related benchmarks

BenchmarkAccountants and Auditors, Wisconsin, United StatesEstimated cost of turnover: $87,870 (2025-may).BenchmarkAssemblers and Fabricators, Wisconsin, United StatesEstimated cost of turnover: $46,340 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Wisconsin, United StatesEstimated cost of turnover: $56,900 (2025-may).BenchmarkComputer Network Architects, Wisconsin, United StatesEstimated cost of turnover: $133,230 (2025-may).