Turnover Cost: Customer Service Representatives, Colorado

Verified cost of employee turnover for the selected Customer Service Representatives population in Colorado, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Colorado, United States

$25,100 – $100,500estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $50,230 for Customer Service Representatives in Colorado, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Colorado, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Medical Assistants
  • Home Health and Personal Care Aides

What this means

Colorado's customer service representatives earn an annual mean wage of $50,230 per the Bureau of Labor Statistics. Replacing one of these workers would cost between $25,100 and $100,500 when using SHRM's replacement model (50% to 200% of salary). The range brackets the expense; hiring timeline and ramp-up duration affect the final number.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Colorado, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$50,230$94,189

Related benchmarks

BenchmarkAccountants and Auditors, Colorado, United StatesEstimated cost of turnover: $103,150 (2025-may).BenchmarkAssemblers and Fabricators, Colorado, United StatesEstimated cost of turnover: $48,000 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Colorado, United StatesEstimated cost of turnover: $63,980 (2025-may).BenchmarkComputer Network Architects, Colorado, United StatesEstimated cost of turnover: $146,160 (2025-may).