Turnover Cost: Customer Service Representatives, District of Columbia

Verified cost of employee turnover for the selected Customer Service Representatives population in District of Columbia, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · District of Columbia, United States

$26,900 – $107,700estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $53,850 for Customer Service Representatives in District of Columbia, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in District of Columbia, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Retail Salespersons

What this means

The annual mean wage for a customer service representative in the District of Columbia is $53,850, according to the Bureau of Labor Statistics. Replacing that person would cost between $26,900 and $107,700 using the SHRM multiplier (50% to 200% of salary). The range brackets the cost; actual expense depends on role-specific ramp-up and hiring challenges.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in District of Columbia, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$53,850$99,584

Related benchmarks

BenchmarkAccountants and Auditors, District of Columbia, United StatesEstimated cost of turnover: $122,680 (2025-may).BenchmarkAssemblers and Fabricators, District of Columbia, United StatesEstimated cost of turnover: $52,150 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, District of Columbia, United StatesEstimated cost of turnover: $67,910 (2025-may).BenchmarkComputer Network Architects, District of Columbia, United StatesEstimated cost of turnover: $145,960 (2025-may).