Turnover Cost: Customer Service Representatives, Maryland

Verified cost of employee turnover for the selected Customer Service Representatives population in Maryland, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Maryland, United States

$23,100 – $92,200estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $46,100 for Customer Service Representatives in Maryland, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Maryland, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Waiters and Waitresses
  • Retail Salespersons

What this means

Maryland positions this role at an annual mean wage of $46,100, per the Bureau of Labor Statistics. Replacement cost lands between $23,100 and $92,200 using the Gallup 50% to 200% salary multiple. Actual expenses depend on your hiring timeline and productivity recovery curve.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Maryland, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$46,100$93,226

Related benchmarks

BenchmarkAccountants and Auditors, Maryland, United StatesEstimated cost of turnover: $98,210 (2025-may).BenchmarkAssemblers and Fabricators, Maryland, United StatesEstimated cost of turnover: $47,610 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Maryland, United StatesEstimated cost of turnover: $59,380 (2025-may).BenchmarkComputer Network Architects, Maryland, United StatesEstimated cost of turnover: $156,070 (2025-may).