Turnover Cost: Customer Service Representatives, North Carolina

Verified cost of employee turnover for the selected Customer Service Representatives population in North Carolina, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · North Carolina, United States

$21,700 – $86,900estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $43,450 for Customer Service Representatives in North Carolina, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in North Carolina, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Medical Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Home Health and Personal Care Aides

What this means

North Carolina data from the Bureau of Labor Statistics show an annual mean wage of $43,450 for customer service representatives. Estimated replacement cost falls between $21,700 and $86,900, calculated using Gallup's 50% to 200% rule of thumb applied to that wage. Real costs swing based on your hiring timeline, ramp-up period, and how much work slips during the transition.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in North Carolina, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$43,450$82,246

Related benchmarks

BenchmarkAccountants and Auditors, North Carolina, United StatesEstimated cost of turnover: $93,810 (2025-may).BenchmarkAssemblers and Fabricators, North Carolina, United StatesEstimated cost of turnover: $43,070 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, North Carolina, United StatesEstimated cost of turnover: $53,510 (2025-may).BenchmarkComputer Network Architects, North Carolina, United StatesEstimated cost of turnover: $130,700 (2025-may).