Turnover Cost: Customer Service Representatives, Oregon

Verified cost of employee turnover for the selected Customer Service Representatives population in Oregon, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Oregon, United States

$24,700 – $98,800estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $49,390 for Customer Service Representatives in Oregon, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Oregon, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 32 industries.

  • Computer and Information Systems Managers
  • Nursing Assistants
  • Customer Service Representatives
  • Assemblers and Fabricators
  • Retail Salespersons

What this means

Oregon posts an annual mean wage of $49,390 for Customer Service Representatives according to the Bureau of Labor Statistics. Applying the SHRM 50% to 200% replacement-cost multiple yields an estimated $24,700 to $98,800 per departure. That range shifts based on time-to-fill, onboarding speed, and productivity gaps.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Oregon, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$49,390$90,225

Related benchmarks

BenchmarkAccountants and Auditors, Oregon, United StatesEstimated cost of turnover: $93,870 (2025-may).BenchmarkAssemblers and Fabricators, Oregon, United StatesEstimated cost of turnover: $47,810 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Oregon, United StatesEstimated cost of turnover: $63,210 (2025-may).BenchmarkComputer Network Architects, Oregon, United StatesEstimated cost of turnover: $135,470 (2025-may).