Turnover Cost: Customer Service Representatives, Washington

Verified cost of employee turnover for the selected Customer Service Representatives population in Washington, United States, drawn from U.S. Bureau of Labor Statistics (2025-may).

Estimated cost of turnover

Customer Service Representatives · Washington, United States

$27,100 – $108,300estimated range, 2025-may

Source: U.S. Bureau of Labor Statistics

Estimated from a U.S. Bureau of Labor Statistics annual mean wage of $54,140 for Customer Service Representatives in Washington, United States (2025-may), multiplied by the 0.5×–2× cost of replacing an employee reported by SHRM and Gallup. The Bureau of Labor Statistics publishes the wage, not the cost — the range is a planning estimate, and a real figure depends on time-to-fill, ramp-up, and lost productivity.

How Customer Service Representatives compares in Washington, United States

Annual mean wage — the input to the estimate above, compared directly rather than as a derived range. See all 33 industries.

  • Computer and Information Systems Managers
  • Secretaries and Administrative Assistants
  • Customer Service Representatives
  • Nursing Assistants
  • Retail Salespersons

What this means

At the higher end, Washington's annual mean wage for Customer Service Representatives is $54,140 (Bureau of Labor Statistics, May 2025). Apply SHRM's 50% to 200% replacement-cost multiple and the estimated cost ranges from $27,100 to $108,300. Time-to-fill, ramp-up duration, and lost productivity will shape your actual replacement expense.

Estimated cost of turnover: Customer Service Representatives vs regional average

Estimated cost of turnover in Washington, United States, 2025-may. Source: U.S. Bureau of Labor Statistics.
MeasureCustomer Service RepresentativesRegional average
Estimated cost of turnover$54,140$103,874

Related benchmarks

BenchmarkAccountants and Auditors, Washington, United StatesEstimated cost of turnover: $102,700 (2025-may).BenchmarkAssemblers and Fabricators, Washington, United StatesEstimated cost of turnover: $51,280 (2025-may).BenchmarkAutomotive Service Technicians and Mechanics, Washington, United StatesEstimated cost of turnover: $62,460 (2025-may).BenchmarkComputer Network Architects, Washington, United StatesEstimated cost of turnover: $164,930 (2025-may).